How can we help?
Use these checks for the most common TradeKern issues, then contact support if the problem continues.
Sign-in or password issues
- Use Forgot password on the login page and open the most recent reset email.
- If the reset link has expired, request a new one rather than reusing the old link.
- Make sure you are signing in with the same email address used to create the workspace.
TradingView trades are not appearing
- Confirm the TradingView webhook URL in Settings is the current one for your account.
- Send one test alert and verify the alert message matches the TradeKern-compatible format.
- If you created a new private TradingView URL, update your TradingView alerts with the new one.
CSV import looks wrong
- Export closed-trade history rather than an account-summary report when possible.
- Try Auto detect first, then the broker/platform preset if one is available.
- Verify a sample of imported symbols, sides, timestamps, entries, exits and P&L before relying on the data.
Connection or sync issue
- Use Refresh on the Connections page and try the sync once more.
- If a connection was disconnected on the broker or platform side, reconnect it before trying again.
- For a connection marked Coming soon, use Universal CSV until the direct connection is live.
Public beta support
TradeKern beta support is handled directly by the founding team. If you joined through an invitation, use the same contact channel that provided your access. A dedicated public support inbox will appear here once it is activated.